It was the best of times, it was the worst of times South Africa Phone Number, and it was 2:24 PM when the two customer support calls were placed. They made their way through office phone systems, through South Africa Phone Number two headsets and fell on two sets of ears. Two agents picked up, gave their names, and listened to two voices on two other ends exclaim, “I’ve ordered something from your website, but it never came.” But there, dear reader, is where our two tales diverge.
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The first caller had been waiting for several minutes South Africa Phone Number before getting through, with nothing but a drab ringtone for company, so by the time Charles picks up, they’re off like a shot. The caller explains their issue, but Charles misses most of the details since he’s holding his breath while booting up his CRM. The IT team is understaffed and rarely updates the on-premises software, which often crashes Charles doesn’t cross his fingers and toes just right. The second the customer draws breath, Charles asks them for their full name and searches for their file. While he browses, the customer, Ernest Defarge, goes over his predicament a second time; Charles learns that Defarge’s latest order was never delivered. How this happened remains a mystery.
The season of darkness Charles simply doesn’t know South Africa Phone Number what happened. “I don’t know what happened,” he says simply. Defarge’s frustrated sigh crackles through his headset. “Well, do you have someone over there who might?” he enquires. “I suppose my supervisor could,” ponders Charles. “Would you like to talk to them?” “If there’s no way you can help, I don’t see any other option.” “Right. Let me get them for you. Please hold.”
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“I’m sorry your package got lost. I can’t tell what could have happened to it, unfortunately. It’s probably the delivery people’s fault if you think about it, but there you are. But I can’t really make the South Africa Phone Number call on a refund or anything without my supervisor’s okay.” The customer squawks and drones on, something about it being unacceptable, about never buying from Charles again, about calling back later for a refund, and about it not being pretty when he does. Charles has largely tuned out since his CRM has crashed again, taking his email client down with it. “Thank you for your call,” he says, and bids Ernest Defarge a great day. He gets up once more, seeing that his boss is back at his desk. He’s sipping coffee while waiting for his faithful old desktop to turn back on. Best database provider | classy database
You wouldn’t believe the call I’ve just had,” Charles South Africa Phone Number gripes as he strolls by on his way to the break room. The boss nods sympathetically, Atlas carrying a call center on his slumped shoulders. One last, cursory consideration flits through Charles’ mind before he forgets about Defarge entirely: shame he couldn’t help that poor guy.