Aircall customers have always enjoyed the ability Qatar Phone Number to assign multiple employees to a single phone line — or multiple phone lines to a single employee. But as they continue to add more staff, managing Qatar Phone number every employee assignment on an individual basis becomes a real headache. That’s why we’re excited to announce our TEAMS feature.
Why We Qatar Phone Number Built It
Assigning multiple employees to a Qatar Phone Number line is a smart way to reduce the risk of missing an urgent support request or hot sales lead. But you also need to take talent and experience into account if you want to turn those accepted calls into satisfied customers. This kind of contingency planning and skill matching takes time. And once you’re managing 10, 20, or 100 employees, that’s time you don’t have. We knew that building teams around a common function, location, or skill instead would help managers map out assignments much faster. (And we thought it might inspire them to get more creative with their call routing Qatar Phone Number strategies as well.) We also recognized that call transfers become a bigger challenge the bigger you grow.
How Qatar Phone Number It Works
Building a team in Qatar Phone Number is easy. Select “Team” from the main navigation menu on the left and click the “Add a team” tile at the top. Then, set your team name and search for the teammates you want to invite. In this example, we created a team to serve as a backup resource in case our main support squad is ever overwhelmed during peak periods. Create a Team Once your team is assembled, you can assign it to any number(s) you choose. All you have to do is select “Numbers” from the main navigation menu Qatar Phone Number on the left, search for the line you’d like, and click “Call Distribution.” Then hit “Add a team or teammate”, select your new team, and set their position in the call distribution list. Best database provider | classy database